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Oldenburg Lake Shore in Mich. manufactures Timberline, the only true hardwood and off-road stroke delimber on the market. The patented boom design of the Timberline delimber produces more delimbing power than competitive delimbers and the robust I-beam boom is designed to live through the daily rigors of hardwood delimbing.
The company was building and installing the harnessed Energy Chains themselves for a number of years. Whenever there was a failure in the field, fingers pointed in every direction with no one vendor taking responsibility for the problem. Lake Shore looked to igus to be a single point-of-purchase, to decrease costly downtime and to enable faster recovery in the event of a failure. These machines are made for the long-run and require an energy supply system that will last.
Timberline uses a System 40 Energy Chain for its durability and strength. The environment is debris-infested with dirt, dust and wood chips taking flight. With igus ReadyChain, Lake Shore has the assurance of a warranty, but the number of warranty issues has declined. ReadyChain has freed up valuable labor time that can now be directed toward more important tasks. Igus also worked with Lake Shore in various ways to improve the application, providing high-caliber customer support.
Rick Demboski, Warehouse/Aftermarket Parts & Service Manager at Oldenburg Lake Shore, expressed his feelings about the service received from igus.
"The customer support and turnaround time from igus has been fantastic. Having a warranty on the system relieves much of the pressure and coincidentally, warranty issues have declined since we turned to a ReadyChain solution," said Demboski. "When igus addressed our concerns and installed the dual pivot joints on the Energy Chain, the performance enhancement was like night and day. The system is sturdier and endures less wear. Igus really listens to its customers."
To learn more about Oldenburg Lake Shore, visit www.oldenburggroup.com.