This program provides the customer with a guarantee on Chainflex® cables in the current catalog product range (exclude: Chainflex® M – 1 million double strokes). In terms of duration, even the shortest igus® guarantee period is longer than the statutory minimum guarantee period which is 12 months. Prerequisite for the guarantee is the operation of the cable within the operating conditions specified for the respective cable series in the catalog.
The customer does not receive the benefits automatically by making a purchase! Customers must register their membership and perform the certification/training required by the respective program level.
Scope: 18 months guarantee or 5 million double strokes (within the parameters of the respectively valid catalog data)
Condition: starting at 1 turnover/year, on-site certification by and igus® sales consultant
Optional: Guarantee stickers to mark your machine
Scope: 24 months guarantee or 7.5 million double strokes (within the parameters of the respectively valid catalog data)
Condition: starting at 10,000 turnover/year, on-site certification and training by an igus® sales consultant
Optional: Guarantee stickers to mark your machine; comprehensive consulting for improvement opportunities for handling and assembly of cables, process cost reduction and optimization of complete Energy Chain Systems®.
Scope: 36 months guarantee or 10 million double strokes (within the parameters of the respectively valid catalog data)
Condition: starting at 100,000 turnover/year, on-site certification and training by an igus® sales consultant and an igus® product manager
Optional: Guarantee stickers to mark your machine; comprehensive consulting for improvement opportunities for handling and assembly of cables, process cost reduction and optimization of complete Energy Chain Systems®, novelty presentations at the customer as part of an in-house trade fair, free one day cable technology seminar, design for dynamic applications.
The guarantee claim of each status level is limited by the period from the date of purchase or the covered double strokes of the machine, whichever is reached first. In case of guarantee we immediately replace the cable piece goods.
Sales of the piece goods is calculated as annual turnover, which is included in all deliveries. This includes Chainflex® piece goods and Chainflex® piece goods that were installed in ReadyCable® and ReadyChain® products. Copper values are not taken into account. The gold and silver status expires when the annual turnover threshold is not met, due to missing certification, or by written termination of program participation.
The annual re-certification is conducted from December 1st through January 31st. This program is voluntary and provides the customer with a guarantee on Chainflex® cables in the current catalog product range. With respect to time, even the shortest igus® guarantee period exceeds the statutory minimum guarantee period, which is limited to only 12 months.
After purchasing Chainflex® Motion Cables®, our customers are visited by our sales team. When there is interest, participation in the program is simple. Our sales consultants can immediately issue the orange guarantee status. The customer then has immediate access to the guarantee coverage. Our sales consultants document the transaction into our IT system on-site. In order to document the guarantee statement for the customer, the customer is immediately given the certificate and the desired number of guarantee stickers for his machine. More stickers are available from us on request.
Annually, the turnover is determined for program. Attaining the respective turnover thresholds allows reaching a new status level.
When there is interest for attaining the silver or gold status level, this requires certifying the assembly and design-engineering staff. This certification includes a detailed discussion of cable routing practices in an Energy Chain®. The applications are reviewed and necessary improvements are proposed. The certification is free of charge for the customer and must be completed as a training measure.
* not applicable for the chainflex® M cable product range
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