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igus® inc.

PO BOX 14349

East Providence

RI 02914

+1 800 521 2747

+1 401 438 7270

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Customer Service Representative - Rumford, RI

igus is an industry leader in the production of polymer components and assemblies. For over 50 years, we have been dedicated to creating products of the highest quality, while still keeping them affordable. What started in a small double garage in Germany has expanded to a worldwide operation consisting of over 4,500 employees worldwide across 35+ countries, and we’re still growing to this day. Join our talented team and start a new career path today!

We are currently looking for energetic, highly motivated Customer Service employees to join our North American Headquarters located in East Providence, RI. The purpose of this position is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsibilities:

Communicate with customers and igus employees by phone, in person or via e-mail, with respect to products and services, orders, status information (including shipping
dates and delays), and complaints/issues, in a courteous and professional manner
Accurately and timely enter orders, return authorizations, change notes and other
pertinent information into computer, in accordance with company processes and
procedures
Keep accurate and timely records of customer orders, conversations, complaints and
actions taken, in accordance with company processes and procedures
Answer incoming phone lines
Perform other office, clerical, and administrative duties as assigned

Qualifications:

Knowledge of administrative/clerical procedures and systems such as word processing,
managing files and records, scanning and general office procedures
Knowledge of principles and processes for providing good customer service
Accuracy and ability to pay attention to detail
Ability and willingness to follow instructions and directions
Good problem solving skills
Being courteous and professional when communicating with customers and other igus
employees
Outstanding verbal and written communication skills including knowledge of the rules of
composition and grammar, the correct structure and content of both written and
spoken communications, and the meaning and spelling of words
Proficient in the use of MS Office
Must be able to work in East Providence, RI office

We Provide:

Competitive hourly rate with annual performance increases and monthly bonuses
Complete benefits package: medical, life, dental, long term disability insurance, 3% safe harbor retirement company contribution
20 Paid Time Off days per year, plus 9 holidays
Daily food allowance on-site

If interested, please apply via email at uscareers@igus.net and submit a resume.

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