During my recent travels, I revisited a customer who, just a few years before, was set against using plastic bearings. He knew he could save a lot of money by making the switch, but couldn’t be convinced that plastic—a material that most people equate with a disposable commodity like a plastic fork or spoon—would actually work. Instead of walking away defeated, I offered to test our bearings on his product in our test lab, at no cost to him. A win-win situation: the customer would either be right about predicting the plastic bearings would fail or if they did work, he’d save a lot of money out of the deal.
I assured him he’d be singing the praises of plastic bearings by the end of the testing cycle, but needless to say he was a non-believer and thought I was drinking the igus® Kool-Aid. However, we delivered: the customer’s motor actually broke before our plastic bearings incurred any wear. And to the customer’s delight, he didn’t tie up any resources to make this discovery.