Customer Service Representative - Rumford, RI

igus is an industry leader in the production of polymer components and assemblies.  For over 50 years, we have been dedicated to creating products of the highest quality, while still keeping them affordable.  What started in a small double garage in Germany has expanded to a worldwide operation consisting of over 4,500 employees worldwide across 35+ countries, and we’re still growing to this day.  Join our talented team and start a new career path today!
 
We are currently looking for energetic, highly motivated Customer Service employees to join our North American Headquarters located in East Providence, RI.  The purpose of this position is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsibilities:

• Communicate with customers and igus employees by phone, in person or via e-mail, with respect to products and services, orders, status information (including shipping
• dates and delays), and complaints/issues, in a courteous and professional manner
• Accurately and timely enter orders, return authorizations, change notes and other
• pertinent information into computer, in accordance with company processes and
  procedures
• Keep accurate and timely records of customer orders, conversations, complaints and
• actions taken, in accordance with company processes and procedures
• Answer incoming phone lines
• Perform other office, clerical, and administrative duties as assigned

Qualifications:

• Knowledge of administrative/clerical procedures and systems such as word processing,
• managing files and records, scanning and general office procedures
• Knowledge of principles and processes for providing good customer service
• Accuracy and ability to pay attention to detail
• Ability and willingness to follow instructions and directions
• Good problem solving skills
• Being courteous and professional when communicating with customers and other igus
• employees
• Outstanding verbal and written communication skills including knowledge of the rules of
• composition and grammar, the correct structure and content of both written and
• spoken communications, and the meaning and spelling of words
• Proficient in the use of MS Office
• Must be able to work in East Providence, RI office

We Provide:

• Competitive hourly rate with annual performance increases and monthly bonuses
• Complete benefits package: medical, life, dental, long term disability insurance, 3% safe harbor retirement company contribution
• 20 Paid Time Off days per year, plus 9 holidays
• Daily food allowance on-site

If interested, please apply via email at uscareers@igus.net and submit a resume.