When large companies emerged with the start of the industrial revolution, their organisation was based on the military. Our organizational model looks different. In the igus solar system, which we have been living since the 90s, the customer is at the centre of our work. Like the sun, the customer gives us light and energy. Light in the form of ideas. Energy in the form of money. The igus teams organize themselves around the customer, sometimes spontaneously, in order to get new ideas and wishes off the ground quickly. Leadership sees itself as a satellite that picks up and passes on signals inside and outside the system, from employees, customers, suppliers and politics.
As a company, it is our job to provide our colleagues with the means and atmosphere in which they enjoy working. "Away with the bosses. The customer comes first. Everyone is a manager." We are working towards ensuring that everyone at igus can achieve the best for our customers even without bosses.
The architecture of our headquarters in Cologne even follows the guiding principle of the customer as the sun at the centre of our activities. From a distance, the sun-yellow pylons can be seen pointing up into the sky that support the factory building. For this reason, there are no walls at all, and it can be flexibly redesigned and extended.
Our innovative strength and rapid implementation of ideas are the basis of our success. And this is best done in flat hierarchies. With open communication at all levels in open workplaces. Everyone can address anyone and express criticism honestly, should develop freely and take responsibility. This encourages fresh ideas and helps us to stay in constant motion ourselves. Our diversity also moves us: At the main entrance to igus Cologne, we printed our solar system relief with flags of the 80 countries of birth, from which our colleagues come here. Every day, we see that diversity makes us better.
Home office is an integral part of us. Chats and video conferences via MS Teams, creative work on whiteboards, access to our servers and data from home, or central data sources such as our intranet help make working from home as convenient and efficient as possible. We see remote working as an opportunity and a useful addition to the exchange on the igus campus.
The learning factory helps us place the right people with the right qualifications in the right spot in our production process. It does this as quickly and smoothly as possible, from the very first trial work to training to individual development and promotion. To achieve this, we have organised all the instruments – welcome day, learning units, tests, etc. – under the umbrella of the learning factory.
Further professional and personal training, lifelong learning: we offer our employees this opportunity with our igus Academy. Language courses, behavioral and sales training, lean management, design and marketing tools, IHK courses with certificate, leadership training and many other content are part of the programme. This is constantly being expanded to include new topics that our colleagues need or would like to see.