Thank you for your interest in our business and our websites. We take the protection of your personal data and your privacy very seriously. Hereinafter we would like to inform you about the handling of your data. The responsible party is:
PO BOX 14349
Tel.: +1 800 521 2747 / +1 401 438 2200
Fax: +1 401 438 7270
When you utilize a service by igus®, such as by using our websites or applying for a position, we will process your personal data.
We process your personal data confidentially and exclusively for the purpose that we communicate to you collecting the data. Our benchmarks for the processing of your data are the European general data protection regulation (GDPR), the German federal data protection act (BDSG) as well as any other applicable data protection provisions.
With each visit of our websites, we collect a series of general data and information, including personal data through our systems. The following data is saved within the log files of our websites:
When processing this data, we draw no conclusions on your person. There is no personal evaluation, evaluation for marketing or profiling of any kind.
The legal basis for the processing of this data is Art. 6 (1) f) GDPR. This processing of data is strictly necessary for the provision of our websites as well as to ensure the safety and stability of our systems. Within this lies our legitimate interest. There is no way of using our websites without this processing of data, meaning you have no option to object.
Your data is deleted upon exiting our websites and ending the current session. Your IP-address will be deleted within 7 days of the end of your visit.
Our website utilizes cookies. Cookies are saved on your device and then transmitted to our website. A cookie contains a characteristic string which enables a clear identification of your web browser upon repeated visit.
You many configure the handling of cookies yourself. By adjusting your browser settings, you are able to deactivate or restrict the transfer of cookies. Previously saved cookies can be deleted at any time. This can also happen automatically. When deactivating cookies on our website, this may result in you not being able to fully utilize all of our website’s features.
More in-depth information on cookies can be found in our Cookie-Policy.
3.1 Integration of Google services
We have integrated the listed services by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). When using these services, Google may process your personal data. In this event it is possible that Google may also transfer your personal data towards an US American server. Google is obliged to comply with the EU-US privacy shield framework, additional information on this can be found under https://policies.google.com/privacy/frameworks.
You have multiple options for contacting us.
4.1.1 Scope of Data Processing
We provide multiple ways for you to contact us through our websites (e-mail, mail, phone, chat). When you use any of these to contact us, we save any personal data provided (e.g., e-mail-address, address, phone number or any other information that may be inferred from the content of your contact request).
4.1.2 Legal Basis
If your contact request refers to an existing contract or is pre contractual in nature the legal basis is art. 6 (1) b) GDPR. In any other case the legal basis is art. 6 (1) f) GDPR. It is our legitimate interest to process your contact requests.
4.1.3 Purpose of Processing
The purpose of data processing is to handle your contact request. Your data will exclusively be processed for this purpose and will not be forwarded to any third parties.
4.1.4 Retention Period of you Data
Upon finishing processing your request, your data will be restricted for further processing. Your data will be deleted upon the expiration periods set by tax and trade law. These are 10 years for booking voucher as of § 147 (1) of the German fiscal code (AO) and 6 years for business records as of § 257 (1) of the German commercial code (HGB).
You are under no obligation to provide your personal data, neither legally nor contractually. However, without providing your data you may not be able to use all provided contact options.
4.2 Job Applications
On our websites we inform you about our vacancies.
4.2.1 Scope of data processing
You have the option of applying to us for a vacant position using one of the specified contact channels (see Section 4.1). In addition to the contact methods provided through our websites, we also accept applications through Indeed (https://www.indeed.com/) and LinkedIn (https://www.linkedin.com/).
For your participation in the application process, it is necessary for us to process the personal data derived from the documents you have provided to us, such as your application cover letter, resume, application photo, certificates or other evidence of professional qualifications. This data may include, among other things, personal master data such as first name, last name, address, date of birth, contact data such as telephone number or e-mail address, as well as data relating to your educational and/or professional background such as school and work certificates, data on training, internships or previous employers.
4.2.2 Purpose of data processing
The personal data provided as part of your application will be processed by us solely for the purpose of selecting applicants. For the processing of applications, we limit ourselves to the information you provide directly. This may also include information that you have provided in professional online networks or job exchanges. If we ask for your gender in the form of the desired form of address as part of the application process, this is solely due to the fact that we would like to write or speak to you in the correct manner.
4.2.3 Legal basis
The processing of personal data is based on Art. 88 (1) GDPR in conjunction with. § 26 BDSG.
4.2.4 Duration of storage of your personal data
In the event that the application results in an employment relationship, your personal data will be transferred to the personnel file.
In the event that an application is rejected, the data will be deleted by us twelve months after the date of your application.
On our websites we provide the option to subscribe to our free newsletter.
5.1 Scope of Data Processing
When subscribing to our newsletter, we process the following data:
6.1 E-Mail-Marketing in Relation to our Newsletter and Document Downloads
6.1.1 Scope of Data Processing
When subscribing to our newsletter or providing your personal data to download documents (this is optional, downloading documents is possible without providing any personal data), we process the personal data provided by you to periodically send you information on products, news, fairs and events via e-mail.
Our promotional emails use tracking pixels. These are miniature graphics that are embedded into e-mails sent via HTML-format. They allow us to do statistical log file analysis, as we can tell how many users opened each e-mail by how many users loaded the tracking pixel. We use this information to optimize our marketing campaigns.
6.1.2 Legal Basis
Legal basis for the processing of your data is art. 6 (1) a) GDPR.
We conduct user surveys on our websites. These surveys can be initiated through or feedback form or as a reaction to various user behavior such as canceling the order process. Should you choose to fill out the feedback form, the following data may be transferred to us (as entered by you):
Depending on the context of each form we may in certain cases deem some of the data listed as optional above as required if we consider it necessary for later communication.
The legal basis for the data processing is Art. 6 (1) a GDPR. We exclusively process your data for the purpose of evaluating survey results and any potential follow-up communication. To this end, we forward you data to our sub-processor Survicate.
We reserve the right of conducting matching between the data provided via surveys and our customer database Hubspot. By assigning your contact request to your customer profile, we are able to respond to your contact requests more effectively.
8.1.1 Scope of Data Processing
You have the option of creating a user account on our websites. Any personal data transmitted during account creation is processed by us. Specifically which data is processed can be inferred from the respective form. We only list those fields as mandatory that are absolutely necessary for the use of the respective service.
After completing the form, you will receive a registration e-mail to the specified address containing a link leading to a confirmation page to complete the registration process. After registration you may log in to your user account at any time by entering your e-mail address and password.
8.1.2 Legal Basis
Legal basis for the processing of your data is art. 6 (1) a) GDPR.
We operate online presences on social networks and platforms (social media presences). We regularly publish and share content, offers and product recommendations on our social media presences.
9.1 Scope of Processing
With every interaction on our social media presences, your personal data is automatically collected and stored by the operators of the respective social network for market research and advertising purposes. It cannot be ruled out that the collected data may also be processed outside the European Union. Among other things, this may make it more difficult to enforce the rights of data subjects. So-called usage profiles are created from the collected data using pseudonyms. These can be used, for example, to place advertisements within and outside the social networks that presumably correspond to your interests. For these purposes, cookies or similar technologies that record your usage behaviour are stored on your device.
We generally collect all communications, content, and other information you share with us when you visit our social media presences, such as when you post something on one of our social media presences or send us private messages. In addition, if you have an account with the relevant social network, we may see your public information, such as your username, information in your public profile, and content you share with a public audience, depending on your privacy settings.
The type, scope and purposes of the processing of your personal data in social networks are primarily determined by the operators of the social networks. For further information on data processing by the respective provider as well as your rights in this regard and options for protecting your privacy, please refer to the privacy policies of the respective provider:
Our websites use social plugins, which are provided by third-party providers of social networks. These plugins can be interaction elements or content (graphics, videos or text contributions). We use the social plugins of the following third-party providers:
YouTube is a service of the provider YouTube LLC ("YouTube"), 901 Cherry Ave, San Bruno, CA 94066, USA. YouTube LLC is a subsidiary of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland and Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. For Youtube videos that are embedded on our site, the extended data protection setting is enabled. This means that your personal data is only processed by YouTube when you play a YouTube video provided on our web pages.At https://policies.google.com/privacy you can find more information about data processing by YouTube and your rights and protection options in this regard.
If we process your personal data, you are a data subject according to art. 4 No. 1 GDPR with the following rights towards us:
Should you wish to enact one of these rights, please contact us via email@example.com.
We wish to inform you that in some cases, we may need to inquire additional information from you to confirm your identity. This is necessary to ensure that, for example, we don't hand over your data to unauthorized parties by accident.
We do not conduct any automated decision-making on our websites.
We use technical and organizational security measures to protect your personal data against coincidental or intentional manipulation, loss, destruction or access through unauthorized persons. We are continuously improving our security measures according to the state of the arts.
Our websites contain links to websites of external parties. We have no influence on and do not control if these parties comply with the applicable data protection regulations. If you believe that linked external sites violate applicable law or host otherwise inappropriate content, please let us know. We will review your notice and remove the external link if necessary. We are not responsible for the content and availability of the linked external websites.
(Last Update: April 2022)