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Guarantee on igus® products for up to 4 years
We offer a manufacturer's guarantee of up to 4 years on all our motion plastics products with an igus® service life calculation. The guarantee service gives customers confidence that they will be able to design their individual applications exactly right and always choose the most cost-effective product that works reliably.
Guarantee conditions and scope
igus® SE & Co. KG grants purchasers of motion plastics products with an igus® service life calculation a guarantee of up to 4 years from delivery. This applies to the calculated number of double strokes or service hours according to the igus® online service life calculator. With this guarantee, igus® offers free replacement within the indicated guarantee period from the date of handover (delivery ex works).
The following guarantee conditions apply
1. The guarantee is valid for the number of double strokes or service hours calculated by igus according to the online service life calculator, but for a maximum of 4 years after delivery, whichever occurs first, on presentation of the guarantee certificate:
- e-chains®
- chainflex® cables
- drylin® linear technology
- drylin® drive technology
- dryspin® lead screw technology
- iglide® plain bearings
- xiros® ball bearings
- igubal® spherical bearings
- iglide® gears
- iglide® PRTs
- iglide® CNC parts
- 3D printing components
2. The guarantee applies only to igus® components that fail due to wear and tear.
3. igus® undertakes to supply spare parts free of charge.
4. The guarantee does not apply to mechanical damage and damage caused by incorrect assembly.
5. The guarantee period is not extended by a replacement delivery. The replacement delivery does not initiate a new guarantee period.
6. The guarantee begins with the handover of the goods.
7. The guarantee does not apply in the event of external influences that damage or destroy the item or affect it in an unintended way.
8. There is no claim to reimbursement in money, but only to replacement of the damaged components.
9. igus® SE & Co. KG has sole discretion to determine whether and to what extent a guarantee claim is valid.
10. Double stroke refers to a complete sequence of forward and return stroke of a linear movement.
11. The guarantee only applies if the products are stored properly in normal industrial environments before use.