We certify an up to 4 year guarantee on all e-chain® cable carriers
To determine the service life of its products, igus puts them through their paces under the most adverse conditions, up to failure, in its 41,000 square foot test laboratory. Up to 10 billion test cycles are completed each year in the test lab. Using the data gained, the e-chain service life calculator determines the operating time of the igus standard energy chains in specific applications. Over 4,000 tests and more than 7,500 results flow into the online tool. More tests are performed every day in the endeavor to deliver more precise statements about the service life. Therefore, igus is the only supplier in the world to offer a 4yr guarantee on their energy chains.
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FAQ
Energy chains often have a service life of over 10 years (depending on the application, environment and dynamic parameters). The new guaranteed service gives customers the confidence of being able to design their individual application right and always choose the most cost-effective e-chain that works reliably.
The guarantee is valid for new purchases as of 15/02/2020. It begins with the delivery date of the energy chain and covers all e-chain component failure due to wear and tear.
The guarantee ends at the end of the 4-year period, starting from the date of delivery.
The chainflex cables used in the e-chain also come with a guarantee of up to 4 years.
The e-chain guarantee is valid around the world. The issuing authority is igus GmbH, no matter from where you request the guaranteed certificate via the service life calculator.
For the given guarantee period, igus provides a free replacement (delivery ex works). This only applies to igus e-chain components that fail due to wear and tear.
This does not include failure due to mechanical impact and damage due to incorrect assembly.
Shipping of replacement parts does not extend the guarantee period.
The e-chain service life guarantee is valid for the number of double strokes calculated according to the igus online service life calculator, or until 4 years from the delivery date, whichever comes first. The guarantee applies to all energy chains that can be selected in the service life calculator.
Discuss your project with an expert
Whether you're interested in end-to-end, fully assembled solutions or looking to build your own customizable project, let us assist you with a solution based on your specific application and requirements. Contact us via the form below or call us at (800) 521-2747 to discuss your project today!