superwise® igus® smart service

The superwise Basic service plan gives you access to the superwise portal, where you can view the estimated service life of your e-chain® system. This service life is calculated using your provided information and statistically validated data.

Key application parameters such as cycles per day, speed, acceleration, fill weight, and ambient conditions are used to calculate the expected service life. Based on this data, time-based maintenance plans can be created to support reliable and predictable system operation.

You will also be notified in advance when inspections are due.

With the Basic version, you get:

• An overview of your components in the dashboard
• Maintenance management via the dashboard
• Storage of the installation history
• Information on service life based on statistical values
• Next service reminder
• Use of sensors for condition monitoring possible
• Avoidance of total damage in the event of a crash

You are also welcome to arrange a maintenance contract with us.

With the superwise Silver service plan, you can supplement your e-chain with our i.Sense or i.Cee modules. These determine the exact condition and maintenance requirements of your e-chain in real-time through the dashboard, alerts, and notifications.

The calculation of the service life is based on the actual movement profile of the e-chain®. With the help of i.Sense sensors, data including the number of cycles, speed, acceleration is recorded and included in the service life calculation.

With the Silver option you get:

• All the advantages of the Basic option
• Adaptive service life assessment based on the actual movement profile
• Customized, usage-dependent maintenance plans
• A precise statement on the individual application
• Calls from our technical sales department with suggested solutions
• The i.Sense module detects when defined values are exceeded and issues an alarm or information message
• With the i.Cee module, information is sent via a local network or online to a cloud (IoT).

With the superwise Gold service plan, the use of sensitive sensors and sophisticated i.Cee modules enables the collection of highly detailed data. On this basis, it is possible to make precise predictions about the individual condition and expected service life.

With the Gold option, you get:

• All the advantages of the Silver option
• Dynamic service life assessment based on the integrated wear sensors
• Sensor data in ultra-fine resolution
• Integration into existing network structure​
• Automatic safety updates

The superwise Platinum service plan makes your life easier. You get all the benefits of the superwise Gold service as well as complete peace of mind. We will take care of maintenance, inspection and, if necessary, a complete e-chain replacement. All other services are free of charge for you via a monthly contribution. We take care of inspection, replacement, maintenance and repair. You don't have to worry about a thing.

With the Platinum option, you get:

• All the advantages of the Gold option
• Full service for your igus products
• Automatic maintenance, inspection and replacement of energy systems at no additional cost